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Welcome To North South Log Cabins

Terms & Conditions



1.1. By placing an order with North South Log Cabins, you are consenting to the following Terms and Conditions.

1.2. Our acceptance of your order establishes a legally binding contract.

1.3. Legal ownership of any goods ordered from North South Log Cabins will not pass to you until full payment has been received.

1.4. If goods are released prior to full order payment, you accept that we retain the right to demand and receive immediate settlement of all outstanding payments prior to transfer of ownership, or grant us unrestricted access to reclaim the goods. At this point a cancellation process shall be instigated.


2.1. All prices shown on North South Log Cabins website or price lists are in (£) Pounds Sterling, and include VAT at the current rate, errors and omission excepted.

2.2. Delivery is not included in the price unless stated otherwise, and will form an additional charge (£1 per mile both ways).

2.3. North South Log Cabins will notify you prior to acceptance of the order if there are any amendments or alterations to the price of the goods or services requested.

2.4. The manufacturers reserve the right to change the specification of their products at any time. If this means the price has been amended or altered, you will be entitled to cancel the order and receive a full refund where applicable.

2.5. A non- refundable deposit for goods or services must be made at the time the order is placed.

2.5.1. Balance - cleared payment must be received in full, 24 hours prior to goods leaving North South Log Cabins' warehouse unless otherwise agreed.

2.5.2. Cash payments - if payment is being made by cash the delivery driver will request payment in full prior to unloading the goods.

2.6. 25% deposit of TOTAL COST incl. VAT secures product.

2.7. Credit Card payments will incur a 2% charge.

2.8. Debit Card payments will have no charge.

2.9. Euro payments will be calculated at bank rate on day of payment.


3.1. We will arrange delivery of the goods at the earliest opportunity, North South Log Cabins reserve the right to adjust the delivery date following any unforeseen circumstances.

3.2. All delivery dates or lead times stated are approximate, and are given by North South Log Cabins in good faith for indication purposes only. We cannot guarantee a specific delivery time or date, and cannot be held responsible for delays which are beyond our control, including (but not limited to) manufacturing issues and third party contracted companies.

3.3. We are not responsible for delays caused due to incomplete or incorrect information being submitted by ‘The Customer’.

3.4. Standard deliveries shall be made to the roadside only, and it shall be at the discretion of the delivery driver to move the goods to an alternative point at the delivery address.

3.5. It is the customer’s responsibility to provide a suitable access for delivery, and any concerns you have must be notified to us in writing at the point of order. If you do not notify us, you will be liable for any failed or return delivery charges.

3.6. A valid signature from you or your representative must be provided upon delivery, at which point you bear all responsibility and risk for the delivered product.

3.6.1. If you are not available to sign for the goods upon delivery, prior written acceptance of responsibility must be provided to us, allowing the goods to be left unattended. If written acceptance of responsibility is not received prior to delivery, you will be liable for the failed and/or return delivery charges.

3.7. Goods must be examined within a reasonable time of delivery, and all damages or shortages must be reported as soon as possible by telephone to 02882 255999, and thereafter in writing to North South Log Cabins, 12 Ballynahatty Road, Omagh, Co. Tyrone, BT78 1PN. North South Log Cabins will not accept any telephone claims which are not backed up immediately in writing (photographs should ideally be provided where possible).

3.7.1. No responsibility for transit damage will be accepted after 24hrs from the time of delivery.

3.7.2. If damage has occurred to sectional goods during transit, each section will be classed as an individual item. We reserve the right to replace only the damaged sections, and can decline any replacement when damage has been caused by ‘The Customer’ through misuse, neglect, self-assembly, or incorrect storage. Minor superficial damage caused during transit will not be accepted as grounds for rejection.

3.8. You should not begin installation, or arrange any third-party installation until the product has been fully inspected for damage or missing parts. North South Log Cabins shall not be liable for any costs incurred by 'The Customer', should they fail to inspect and satisfy themselves that the product is sound and complete prior to self-assembly. If North South Log Cabins personnel do not erect the cabin we do not accept any liability for damage caused by self erection.

3.9. There is a £30/hour charge to unload on site (minimum 1 hour). Please be aware that difficult sites may take extra time to unload so it is important that you have help available to reduce these costs.

Installation Service:

4.1. Some of our products are sold and supplied for self-assembly only, unless stated otherwise.

4.2. If an installation service has been requested and is available, ‘The Customer’ must ensure that a flat and level base of an adequate size to locate the cabin and capable of carrying the weight of the product should be provided prior to delivery

4.2.1. The site should be clear of obstructions including, but not limited to, overhanging branches, and have sufficient unobstructed access (minimum 600mm) around the site for the safe erecting and maintenance of the building. If the base does not meet the required standards, you will be liable for the aborted labour costs (18% of the product price or the initial installation fee, whichever is greater), and the product will be left for self-assembly.

4.2.2. Should ‘The Customer’ require a return installation service, a similar charge (18% of the product price or the initial installation fee, whichever is greater) must be paid prior to the subsequent visit being made.

4.3. ‘The Customer’ must ensure that the installer’s vehicle can be parked as close as possible to the installation site. If a parking area cannot be located nearby the site, the installation may be abandoned and a return charge (as defined in 4.2.1.) may be made, and

4.4. ‘The Customer’ will be liable for any costs incurred by the
installation team (metered parking etc.) during the installation period.

4.5. 'The Customer will be responsible for the disposal of all associated packaging. If requested we can arrange to have packaging removed at a cost of £25 (to cover environmental disposal charges).

4.6. You are responsible for preparing and concreting the base for the Log Cabin (measurements will be supplied after confirmation of order and deposit paid).

4.7. Extras miles to travel to complete installation will be charged at £1 per mile, each way, once the job is complete.

4.8. The customer will also be liable for B&B costs should this be needed to reduce travelling cost/time.

4.9. You are responsible for electrics, plumbing and painting.

4.9.1. With reference to painting your Log Cabin, our Company does not recommend any brands or makes of paint to be used on the cabin. The paint you decide to use is totally your responsibility and you should ensure that the wood is dry before any paint is applied. You should also follow the paint manufacturers instructions on how their product should be applied and the number of coats needed. North South Log Cabins does not take any responsibility for any discolouration due to paint not being properly applied.


5.1. If the goods have not been delivered, you can cancel the contract at any time from the day the contract is made until the expiry of 14 days following the day after receipt of the goods at our premises (except as defined in 5.2.). Cancellations must be made in writing either by letter or email.

5.1.1. An additional charge may be made if the order is cancelled after delivery has been scheduled by a third party.

5.12.Cancellations made after the order has been delivered will carry a 20% restocking charge of cabin and all extras (if applicable)
                5.1.3. A Loading and unloading cost will be applied at £30 per hour   
                5.1.4. Mileage to collect will also be charged
                5.1.5. All above costs are subject to VAT at the standard rate

5.2. ‘The Customer’ has no right to cancel at any time if the order includes special order items, non-standard options, adaptations, or personalised preferences. Buildings ordered for delivery direct to the customer from overseas (e.g. log cabins) are non-returnable, and cannot be cancelled once shipping has commenced.

5.3. Minor cosmetic damage, and natural variances in timber buildings such as knots, natural cracks and shakes are not classed as imperfections or flaws, and not classed as faulty.

5.4. We will not accept any return or cancellation if the goods have been altered, assembled, painted or customised in any way.


6.1. We will not accept liability for any product which does not meet ‘The Customers’ required dimensions, unless the exact dimensions have been obtained in writing from us, prior to order. All sizes shown are quoted as approximate, and may be changed at any time.

6.2. ‘The Customer’ should check before ordering that the building will be suitable for its intended purpose.

6.3. North South Log Cabins will not accept liability for issues caused by the installation of any product by a third party.

6.4. If you do not receive goods ordered within 30 days of the date ordered (unless a longer delivery time had been agreed), we shall have no liability to you unless notified in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

6.4. If we (or our suppliers) are unable to supply your order, we will refund you in full as soon as possible. We will not be obliged to pay any compensation for disappointment or inconvenience.

6.5. We will not be liable for:

a) Losses that were unforeseeable to both parties when the contract was made.

b) Losses that were not caused by any breach on the part of the North South Log Cabins.

c) Business losses and/or losses to non-consumers.

d) Damage to property or belongings in the event that North South Log Cabins are required to access the site for delivery or installation through a house or property (commercial or residential). ‘The Customer’ will ensure that all floor coverings are protected, and any valuables or breakable objects are removed from the thoroughfare.


7.1. All products are guaranteed for a period of 12 months from date of purchase. This is a parts-only guarantee, and no labour or installation costs are covered.

These Terms and Conditions do not affect your statutory rights as a consumer.

By ordering a product from North South Log Cabins you are deemed to have accepted these terms and conditions.